Building a Just Culture was the topic of Sidney Dekker’s Learning Lab on Trust and Accountability in Oakland, CA. There were about 30 attendees including Tod Conklin and Rob Fisher. It was a fantastic learning experience and I was asked to write a review of my experience by the ASSP Safety Journal.
A just culture is a culture of trust, learning and accountability. It protects people’s honest mistakes from being viewed as culpable. But what is an honest mistake versus a willful act? There is no black-and-white answer. However, once you begin asking people to tell their story around why they took an action, you discover that the vast majority of mistakes were not willful acts of negligence or sabotage. (Continue reading) WR_Carrillo_0718