Conversations Below the Waterline: why we won’t catch drift and weak signals
Conversations Below the Waterline: why we won’t catch drift and weak signals by Rosa Antonia Carrillo and Neil Samuels was published in the Safety Professional Journal in January 2015.
The idea that certain types of conversations are crucial to incident prevention is part of relationship-based safety (Carrillo, 2012) and the application of relationship psychology, an offshoot of complexity theory, to safety (Carrillo, 2011). These studies address questions such as, Why are there still incidents due to people do not following procedure? Why do we still struggle with getting management to listen to employees despite learning from the Columbia and Challenger disasters? Why, despite stated goals such as no incidents, no harm to people and no damage to the environment, do all three continue to occur?
Read more…Carrillo & Samuels PS Journal 2015