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Ten Ways to Shut Down Bottom-Up Communication

By Rosa Carrillo | November 27, 2017

Let’s explore how managers usually contribute to shutting down bottom-up communication. Where there are accidents, unhappy customers, or low productivity there is a shadow organization that people naturally don’t want to look at. People are making mistakes they don’t talk about. They are acting on partial information because they don’t want to ask dumb questions,…

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Why Higher Expectations Make Us Better People and Better Organizations

By Rosa Carrillo | October 3, 2017

Why higher expectations make us better people and organizations isn’t an easy message to deliver, but you can do it if you have the courage to be yourself.  I lay awake all night before an important presentation. It was material I had presented before and had been well received. Why was I unable to sleep? When…

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We Have to Care About the Safety Numbers

By Rosa Carrillo | September 20, 2017

Why should we care about the safety numbers? When we talk about the fallacies of tracking injuries or frequency rates, what are we saying? We have to care about the safety numbers because they tell us who has been hurt and in worst-case scenarios killed. You never know where or how you will find insight.…

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Defining RBS

Trust Employees? 5 Points to Share with Those Who Doubt

By Rosa Carrillo | September 15, 2017

Many people are not aware that to trust or not to trust is a decision usually based on personal experiences we may not even consciously remember. They believe that external events determine whether or not a person or situation is trustworthy. However, most of the time, how we approach a situation produces the outcomes we…

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Is the concept of safety culture still a viable tool?

By Rosa Carrillo | July 28, 2017

Safety culture, a derivative of organizational culture, was a useful reframe to lower accidents and eliminating fatalities. Organizational culture was front and center in the curriculum when I was getting my masters in Organizational Development. I remember Dave Jamison, my organizational systems professor saying, “You can’t change an organization by changing the individual. You have to…

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Can Relationship-Centered Safety Decrease Fatalities?

By Rosa Carrillo | July 11, 2017

Can Relationship-Centered Safety decrease fatalities? My answer is yes, but with the right framework and structure. Our linear, direct, bureaucratic controls have had a positive impact in reducing workplace injuries. Fatalities, however, seem to operate at a level of complexity that requires non-linear socio-technical approaches. The digital information age has opened a floodgate to technical…

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A Guide to Safety Excellence through Organizational and Leadership Transformation

By Rosa Carrillo | July 2, 2017

Safety Leadership is both simple and complex. When observing a successful leader his or her actions appear direct and easily reproducible. Yet, trying to train or pass on these capabilities is one of the greatest challenges in organizational development. Why? Because leaders have undergone a transformational process that enables them to connect with people in…

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The Human Dimensions of Organizational Change in the Safety, Health and Environmental Movement

By Rosa Carrillo | June 11, 2017

Raising the corporate consciousness about safety, health, and environmental (SHE) performance has become a global movement. Each participating company, division, site is involved in a transformational change effort that impacts everything about the way they do business. This includes the way change is managed in the areas of systems, team dynamics, and interpersonal relationships. Leadership…

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Personal Mastery and the Art of Conversation

By Rosa Carrillo | January 23, 2017

  I am writing to you in the context of leadership conversations that create healthy relationships as well as results-driven, accident-free workplaces. If you are experiencing a stressful workplace, accidents, fatalities or other poor business results you can change your experience by taking personal responsibility for the quality of your conversations and the conditions they…

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Resolving the Management Paradox: Relationship or Control?

By Rosa Carrillo | January 7, 2017

Should I focus on relationship or control to improve safety performance? This is a continuous management paradox that leaders confront. Last year, 2016, I determined I would focus on publishing a book emphasizing the law of relationship in business—with a focus on accident prevention. I received the criticism that many people before me have emphasized the importance…

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