Do Safety Culture Assessment Processes Change the System?

By Rosa Carrillo | May 8, 2019

My answer to “Do safety culture assessment processes change the system” is no. Sidney Dekker commented about safety culture:  “No one term or mechanism can adequately explain the social order in which we live. We use safety cultureto encompass any or all aspects of social life. Then we link them to organizational safety. Is it…

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Moving from Safety Culture Models to Social Systems and Psychological Safety

By Rosa Carrillo | April 30, 2019

I am recommending moving from safety culture models to social systems and psychological safety. Before I tell you the reasons why it makes sense to adopt a different perspective on how to improve performance I want to explain what I’m proposing as a replacement. It’s based on neuroscience findings that the human need for relationship,…

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Can Psychological Safety Create Complacency?

By Rosa Carrillo | January 24, 2019

Can Psychological Safety Create Complacency? Much has been written on the importance of psychological safety to reducing stress. It creates  a workplace where people report concerns, near misses, and speak-up without fear of retaliation or ridicule. Not listening to or excluding people who are different from us in their thinking or appearance has the opposite effect. Additionaly…

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What Does Inclusion and Belonging Have to Do with Your Safety Program?

By Rosa Carrillo | October 10, 2018

How does inclusion and belonging affect your safety program? When we are feeling excluded our awareness narrows. The brain is focused on thinking about that moment of rejection or just feeling sad, or angry. It’s a tape that plays over and over in the head. Why won’t they listen to me? Why can’t I be…

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Building a Just Culture Learning Lab with Sidney Dekker

By Rosa Carrillo | July 16, 2018

Building a Just Culture was the topic of Sidney Dekker’s Learning Lab on Trust and Accountability in Oakland, CA. There were about 30 attendees including Tod Conklin and Rob Fisher. It was a fantastic learning experience and I was asked to write a review of my experience by the ASSP Safety Journal. A just culture…

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Exquisite Risk: Why Social Connection Eats Rules

By Rosa Carrillo | March 26, 2018

We have come to the understanding that risk cannot be eliminated, but it can be mitigated through various operational processes and technologies. Still, the effectiveness of these methods remains hampered in most organizations when those in power do not recognize the most powerful force that drives human behavior. This force is the need to belong.…

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Group Activities to Increase Psychological Safety and Mitigate Risk

By Rosa Carrillo | March 20, 2018

I have used these group activities to increase psychological safety and increase safety awareness for many years. How can a team leader, safety professional, or GM contribute to the level of psychological safety on their team or in their facility? Much has been published on how psychological safety is important to organizational innovation, trust and…

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Trust, Collaboration & Accountability: Building Team Relationships that Improve Performance

By Rosa Carrillo | January 25, 2018

At the executive level, a leader’s ability to build an effective team is probably the most important competence in the current marketplace. In reality it is the most important competence at every level of management, but it starts at the top. Collins and Porras (Good to Great) famously stated that you start to build a…

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Ten Ways to Shut Down Bottom-Up Communication

By Rosa Carrillo | November 27, 2017

Let’s explore how managers usually contribute to shutting down bottom-up communication. Where there are accidents, unhappy customers, or low productivity there is a shadow organization that people naturally don’t want to look at. People are making mistakes they don’t talk about. They are acting on partial information because they don’t want to ask dumb questions,…

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Why Higher Expectations Make Us Better People and Better Organizations

By Rosa Carrillo | October 3, 2017

Why higher expectations make us better people and organizations isn’t an easy message to deliver, but you can do it if you have the courage to be yourself.  I lay awake all night before an important presentation. It was material I had presented before and had been well received. Why was I unable to sleep? When…

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