Posts by Rosa Carrillo

Ten Ways to Shut Down Bottom-Up Communication

Let’s explore how managers usually contribute to shutting down bottom-up communication. Where there are accidents, unhappy customers, or low productivity there is a shadow organization that people naturally don’t want to look at. People are making mistakes they don’t talk about. They are acting on partial information because they don’t want to ask dumb questions,…

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We Have to Care About the Safety Numbers

Why should we care about the safety numbers? When we talk about the fallacies of tracking injuries or frequency rates, what are we saying? We have to care about the safety numbers because they tell us who has been hurt and in worst-case scenarios killed. You never know where or how you will find insight.…

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Trust Employees? 5 Points to Share with Those Who Doubt

Defining RBS

Many people are not aware that to trust or not to trust is a decision usually based on personal experiences we may not even consciously remember. They believe that external events determine whether or not a person or situation is trustworthy. However, most of the time, how we approach a situation produces the outcomes we…

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Is the concept of safety culture still a viable tool?

Safety culture, a derivative of organizational culture, was a useful reframe to lower accidents and eliminating fatalities. Organizational culture was front and center in the curriculum when I was getting my masters in Organizational Development. I remember Dave Jamison, my organizational systems professor saying, “You can’t change an organization by changing the individual. You have to…

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Can Relationship-Centered Safety Decrease Fatalities?

Can Relationship-Centered Safety decrease fatalities? My answer is yes, but with the right framework and structure. Our linear, direct, bureaucratic controls have had a positive impact in reducing workplace injuries. Fatalities, however, seem to operate at a level of complexity that requires non-linear socio-technical approaches. The digital information age has opened a floodgate to technical…

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The Human Dimensions of Organizational Change in the Safety, Health and Environmental Movement

Raising the corporate consciousness about safety, health, and environmental (SHE) performance has become a global movement. Each participating company, division, site is involved in a transformational change effort that impacts everything about the way they do business. This includes the way change is managed in the areas of systems, team dynamics, and interpersonal relationships. Leadership…

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Personal Mastery and the Art of Conversation

  I am writing to you in the context of leadership conversations that create healthy relationships as well as results-driven, accident-free workplaces. If you are experiencing a stressful workplace, accidents, fatalities or other poor business results you can change your experience by taking personal responsibility for the quality of your conversations and the conditions they…

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Resolving the Management Paradox: Relationship or Control?

Should I focus on relationship or control to improve safety performance? This is a continuous management paradox that leaders confront. Last year, 2016, I determined I would focus on publishing a book emphasizing the law of relationship in business—with a focus on accident prevention. I received the criticism that many people before me have emphasized the importance…

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